Frequently Asked Questions

Frequently Asked Questions

General

How do I receive the files?

Once we have received your payment, our system will automatically create an account on trendythemes.net for you and you will receive your login details by e-mail. When logging into with your account on trendythemes.net you will be able to find all files related to your order within the member area. You can download the files as often as you want.

What's your refund policy?

By downloading the theme files you automatically revoke your rights for a refund. Orders which haven’t been downloaded within 30 days of the purchase are eligible for a refund of the full amount, upon your request. Our refund policy can be read here.

Do you have an affiliate program?

Yes, you can find our affiliate program here.

WordPress Themes

Can you recommend a suitable web hosting company for WordPress.ORG?

We have been working with SiteGround for over 7 years and are totally satisfied with their web hosting capabilities as well as support service. For beginners we recommend the StartUp plan which can be found here. Websites with +300 visitors a day should purchase the GrowBig plan and if you have +800 visitors a day, the GoGeek plan will be suitable.

Is it possible to add my own logo?

Yes, of course. You will be able to add your own logo very easily via the custimization panel.

Do I need to buy a framework for your themes such as Genesis Framework?

No, you do not need to  buy a framework to get our WordPress themes to work. Our themes are custom-made and use an in-house framework created by the web developers at Trendy Themes.

On how many websites can I use your WordPress themes?

You may use our WordPress themes on as many websites as you wish, unlike other companies who limit the usage of their themes for only one single website.

Is it possible to use your WordPress themes for WordPress.COM?

Unfortunately, no. Our custom-made WordPress themes are built exclusively for WordPress.ORG.

Are your themes compatible with mobile devices?

Yes, all your WordPress themes are compatible with all existing mobile devices as well as screen sizes.

What's a child theme?

A child theme can be used to customize a theme without editing it’s core files. This will help prevent you from having problems when updating your theme. However, you require at least basic coding skills to change the stylesheet files and more advanced coding skills if you are planning on changing any other files within the theme.

Will Trendy Themes customize my WordPress theme for me?

Yes, we offer custom web development services upon request. Please use our contact form to send us your inquiry.

Add-ons

What does the Installation Add-on include?

The installation add-on includes the installation of WordPress, if required, and the installation and setup of your WordPress theme.

How long does the installation take?

We will perform the installation within 24 hours from time of purchase during our business days from Monday to Friday.

5-Star Rated Support

Trendy Themes prides itself with the best-rated support services across all WordPress theme marketplaces – 99.99% of our customers have rated us with 5 stars. Read testimonials.

wordpress theme support

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